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flipcam

YOUR COMPANY NEEDS A FLIP CAM

When talking social media with potential clients, it’s not uncommon for us to hear the phrase, “But we don’t have anything to say.” Companies new to social media often struggle to think of content that will engage their audience while supporting their brand. And it’s natural for them feel pressure to think of “something to [...]

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THREE TIPS ON SOCIAL MEDIA CRISIS COMMUNICATIONS

Ruh roh. A new survey from German consultancy Gartner Communications found that while nearly 85% of companies worldwide have general crisis plans in place (yea!), only 20.7% have social media crisis plans set (boo!). Moreover, while 71% of in-house communicators think social media will become even more important in crisis communications going forward, a staggering [...]

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IS CRISIS PR REALLY DEAD?

Last week, I came across a blog entry titled, “Why Public Relations Isn’t Working.” As I read the first paragraph, the author referenced BP, Tiger Woods and Goldman Sachs – definitely three big PR disasters of 2010. But as I read the blog entry, I was struck by the fact that it wasn’t that PR [...]

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THE THREE R’S OF MEDIA PITCHING

A large portion of a public relations professional’s job continues to be media relations. This means we are always on the lookout for relevant and timely news hooks to help pitch our clients and their products to the media. But, every once and a while, you read a story about a really bad pitch and [...]

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Kraft

THE ART OF KRAFT-ING A SOCIAL MEDIA RESPONSE

For the last two weeks, I’ve been watching with great interest a situation taking place on Kraft Foods’ Facebook page.
It seems that, in the end of May, a Florida mom found a gross blob in a package of Capri Sun juice. According to reports, that mom reached out to Kraft Foods – the maker of [...]

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BLAME IT ON THE ALCOHOL?

Gen. McChrystal’s “rolling” PR disaster came to a halt today as he was relieved of his command. This announcement comes one day after his PR aide – responsible for setting up the controversial interview with Rolling Stone magazine – resigned.
According to an article in MSNBC, Rolling Stone reporter Michael Hastings had unprecedented access to the [...]

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TWO SPLIT-SECOND DECISIONS IN MOTOWN

On June 2, a split-second decision by umpire Jim Joyce resulted in a blown call  costing Detroit Tigers pitcher Armando Galarraga a perfect game. Media outlets across the country swarmed to the story, dissecting the call and praising Galarraga for demonstrating a level of sportsmanship so rarely seen in today’s professional athletes.
The blown call was [...]

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WHITE SOX/CUBS TROPHY IS SPONSORED…BY BP???

WHITE SOX/CUBS TROPHY IS SPONSORED…BY BP???

Interleague Baseball returns tomorrow, with one of the major cross-town rivalries, the Cubs vs. the White Sox, among the match ups.
Games between National League and American League opponents have enjoyed higher attendance than traditional intraleague match ups during the past 14 years, especially in regional rivalries that attempt to approach the excitement of those found [...]

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BP TO USE GOOGLE SEARCH TO CONTROL IMAGE

BP TO USE GOOGLE SEARCH TO CONTROL IMAGE

How much does it cost to control your image on Google?  Amidst the disastrous spill in the Gulf of Mexico, BP is about to find out.
The company is currently buying search terms such as “oil,” “oil spill” and “oil disaster” on Google and other search engines.  The tactic ensures that BP’s messaging is the first [...]

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FOUR LESSONS TO LEARN FROM BP’S PR NIGHTMARE

We hope your company never has to experience a crisis as big as British Petroleum’s recent oil spill – now the largest in U.S. history. But BP’s PR nightmare brings to light four key takeaways that can be applied to any crisis – big or small.  
1. Be transparent. Remember that the truth will always prevail. That [...]

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