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flipcam

YOUR COMPANY NEEDS A FLIP CAM

When talking social media with potential clients, it’s not uncommon for us to hear the phrase, “But we don’t have anything to say.” Companies new to social media often struggle to think of content that will engage their audience while supporting their brand. And it’s natural for them feel pressure to think of “something to [...]

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THOUGHTS FROM MY SHOWER…ABOUT SOCIAL MEDIA MARKETING

THOUGHTS FROM MY SHOWER…ABOUT SOCIAL MEDIA MARKETING

I was taking a shower yesterday when I came to an important realization. It wasn’t about my hygiene. Well actually, it was, but not in the way you’d think.
It was about Old Spice and its recent social media marketing campaign, which was one of the biggest marketing stories of the summer.
The July campaign, which featured [...]

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FIVE THINGS TO ASK YOURSELF BEFORE YOU GROUPON

Last week, Groupon set the world ablaze, when it launched its first national promotion – offering $50 of Gap merchandise for $25 in every market on the same day. The campaign was an amazing success – so successful, in fact, that its site had trouble handling all the traffic and its server went down multiple [...]

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PagesPlaces

FACEBOOK PLACES BRINGS PAGES REDESIGN

*Updated August 24, 2010* AllFacebook has released some additional details about the merging of a brand’s Facebook Page and Place. Here’s what we’ve learned thus far:
In order to begin the merge process, business owners will first be asked to visit their Place to claim that business as their own. The easiest way to do this is [...]

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THREE TIPS ON SOCIAL MEDIA CRISIS COMMUNICATIONS

Ruh roh. A new survey from German consultancy Gartner Communications found that while nearly 85% of companies worldwide have general crisis plans in place (yea!), only 20.7% have social media crisis plans set (boo!). Moreover, while 71% of in-house communicators think social media will become even more important in crisis communications going forward, a staggering [...]

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Places

FACEBOOK PLACES HAS CHECKED IN

*Updated August 24, 2010* It finally happened. During an over-the-top press conference on August 18th, Facebook launched what many have dubbed as its “Foursquare Killer,” Facebook Places.
Once fully rolled out, Places will allow Facebook’s millions of users to “check-in” to the physical locations they visit via their mobile devices, and then broadcast their locations to [...]

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Google Places

BUSINESS OWNERS CAN NOW RESPOND TO REVIEWS ON GOOGLE

Earlier this week Google revealed a brand new feature for verified business owners who have Google Places accounts. This new feature allows business owners to personally respond to reviews posted to Google about their business.
This is a huge opportunity for business owners. It will allow them to create personal relationships with some of their best [...]

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IS CRISIS PR REALLY DEAD?

Last week, I came across a blog entry titled, “Why Public Relations Isn’t Working.” As I read the first paragraph, the author referenced BP, Tiger Woods and Goldman Sachs – definitely three big PR disasters of 2010. But as I read the blog entry, I was struck by the fact that it wasn’t that PR [...]

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Kraft

THE ART OF KRAFT-ING A SOCIAL MEDIA RESPONSE

For the last two weeks, I’ve been watching with great interest a situation taking place on Kraft Foods’ Facebook page.
It seems that, in the end of May, a Florida mom found a gross blob in a package of Capri Sun juice. According to reports, that mom reached out to Kraft Foods – the maker of [...]

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True Blood

HOW SOCIAL MEDIA GOT ME TO WATCH TV

Okay, okay, so that headline is kind of misleading. Pretty much anything can get me to watch TV. Sadly, I feel the need to see just about every show that graces the airwaves – from trashy reality TV to quickly canceled serialized dramas to shows that promise to be the next Lost.
But, what I don’t [...]

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FOUR LESSONS TO LEARN FROM BP’S PR NIGHTMARE

We hope your company never has to experience a crisis as big as British Petroleum’s recent oil spill – now the largest in U.S. history. But BP’s PR nightmare brings to light four key takeaways that can be applied to any crisis – big or small.  
1. Be transparent. Remember that the truth will always prevail. That [...]

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