16 Handles
situation
16 Handles had a strong NYC presence and loyal fans, but was struggling to stand out in the crowded frozen yogurt category. The brand needed a clear point of differentiation to grow beyond its core urban market.
solution
MGH repositioned 16 Handles as a soft-serve dessert destination, not just another fro-yo shop. We refreshed the brand’s creative and introduced a new tagline — “Let the Good Times Swirl” — to engage both loyal customers and first-timers, strengthening overall brand perception.
results
The repositioning drove same-store sales growth, improved brand perception, and ultimately led to the brand’s acquisition by celebrity investor Danny Duncan, injecting new energy and visibility into its next chapter.