ZIPS Dry Cleaners
situation
ZIPS Dry Cleaners, a discount chain with over 50 locations in D.C., MD, PA, and VA, faced declining sales and waning consumer interest despite its flat-rate pricing of $2.29 per garment.
solution
MGH set out to demystify the dry cleaning process and dispel the perception that discount pricing meant lower quality. Campaigns emphasized value, reminding customers — especially women, who often face higher dry cleaning costs — that quality cleaning doesn’t have to come at a premium.
results
The campaign drove an 8% increase in sales and brought in more than 80 new weekly customers per store, revitalizing traffic, as well as brand perception.